How to Clear Your Browser Cache

WC+S frequently gets emails or responses to the Web Feedback Form telling us that some part of the website is “weird” or “broken”. We really appreciate this kind of feedback, as there is no way any single office can keep up with monitoring every page on the website at all times every day. We rely on our users to be a part of our quality control process, and your responses are vitally important.

But one thing we have noticed about these responses is that the problem being described is a result of old data caught in the users web browser cache. The problem isn’t with the website itself, it’s a problem with the user’s software that is easily correctable.

So any time the site looks “weird” try clearing your cache and see if that makes it look better. Here’s how:

On a PC using Firefox, Internet Explorer, or Chrome:

  • Ctrl – F5

PC using Safari:

  1. Click the gear wheel up on the top right.
  2. Scroll down to “reset Safari”
  3. Make sure ‘Empty the cache’ is checked. The other checks delete other cached items, so whether you select them or not is up to you.
  4. Click Reset

On a Mac using Firefox:

  1. Go to the “Tools” menu category.
  2. Scroll down to “Clear Recent History…”
  3. At the window prompt, expand the window by clicking on the “Details” arrow button.
  4. Make sure “Cache” is checked in the menu. The other checks delete other cached items, so whether you select them or not is up to you. Click “Clear Now”
  5. Or if you prefer, you can use the keyboard command: Command (apple) – shift – R

Mac using Safari:

  1. Go to the “Safari” menu category.
  2. Scroll down to “Empty Cache…”
  3. At the window prompt, hit the button for “Empty”
  4. Give the page a moment to reload.
  5. Or if you prefer, you can use the keyboard command: Command (apple) – option – E

On a Mac using Chrome:

  1. Go to the “Chrome” menu category.
  2. Scroll down to “Clear Browser Data…”
  3. Make sure “Cache” is checked in the menu. The other checks delete other cached items, so whether you select them or not is up to you. Click “Clear Browser Data”
  4. Or if you prefer, you can use the keyboard command: Command (apple) – shift – delete

 

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