With recent updates to browser security, some users have reported seeing a blank pop-up when they try to view a calendar event from the website. There are usually two reasons why this is happening:
- You logged in and are viewing the site with SSL (usually only web editors run into this).
- You have ad-blocking software that is preventing the content from displaying.
If you recently logged into Ektron:
Check the address bar of your browser. Do you see “https” in the URL? If so, delete the “s” and press the Enter/Return key. This will reload the page using non-SSL, and when you click on the event, it should open and display as expected.
If you are using Chrome and have AdBlocker installed:
Look at the top right corner of your screen. Do you see a red warning icon? If so, this means that the event pop-up is being blocked. Click on the icon to disable blocking on pages within the USF domain.
If the above solutions aren’t working for you, please send Web Services an email along with the browser you’re using and the link to the page where it’s not working. We’re try to help you figure it out.