Pssst: We’re doing something right!

I’ve been following USF on social media for a few years now, and it has always been a source of ideas and inspiration for me. I follow a lot of schools, even more so since I launched this blog, and I’m not sure if anyone else out there does as good of a job highlighting user-generated content as USF.

—Joe Kuffner, Social Media for Colleges

In Kuffner’s self-deprecating, highly-entertaining style, his blog hits on issues and challenges of engaging diverse communities consistently, branding and even admits to ripping off an idea or two from us. See which ones»

Not only does this Q&A highlight accolades for USF and the E-Communications team’s  efforts in social media, the blog itself is packed with best practices and higher ed case examples.

At the top of the list for Kuffner’s gushing applause was #USFCA. So please keep tagging!

Tag #USFCA – You’re it!

We are proud to announce a new way of sharing relevant conversations and interesting stuff with the USF community of faculty, staff, and students: #USFCA

The idea behind hashtag.usfca.edu is to create a place where the USF community can benefit from a few social media fundamentals:

  • Hashtags categorize and sort content on Twitter, tumblr, Pinterest, Instagram (and probably soon on Facebook). Using #USFCA provides all students, faculty, and staff a simple way to contribute to the daily USF story. Tag – you’re it!
  • Curators are important for any successful social media presence because they sort through the constant flow (and let’s face it, most of it is pretty boring) to select the most relevant bits. That work gets a lot easier when using nifty curating platforms like scoop.it (which is our platform of choice). #USFCA is curated by a team of staff and students. Who wouldn’t appreciate just taking a quick glance at #USFCA to get the gist of the USF conversation and happenings, instead of sifting through loads of content on all different kinds of platforms? Of course, content with the hashtag #USFCA is also searchable for anyone anytime on TwitterTumblrInstagramPinterestYouTube, etc. An additional goal of launching #USFCA is to increase the quantity and quality of that stream by creating an incentive for contributors to use the tag.
  • The increasing use of photos to tell stories, and the inherent problem of crediting sources correctly that comes with social media sharing. We picked scoop.it as the platform for #USFCA because it provides a wonderful display of photos as well as video, full editing capabilities of the curated item (you can change headline, description, add notes, add tags), and each item gets its own unique URL so that it can be featured and linked to by others. But each item links back to and refers to the original source by default. We wanted to further increase the incentive to use the tag, so we have added a “Contributors” page that lists all the users who were published to #USFCA. This way, the site provides students, faculty, and staff with a way to directly connect with other people at USF who share  interesting content.

Our editorial guidelines are pretty simple:

  • Keep it relevant. What are people talking about? What should they be talking about?
  • Keep it non-commercial. Avoid commercial content, because we do.
  • Keep it civilized. Constructive critique is fine, but don’t be mean.

We are always looking for ways to improve the site, so please do not hesitate to share your comments with us on this blog or via email at hashtag@usfca.edu

Keeping the Message Simple, Relevant

When your audience is a young, digital-savvy, multi-tasking lot, it’s best to keep things simple.

Don’t shy away from tapping into general feeling on campus. What are students getting ready for? Is it crunch time? What decisions do they face during this time of year? What’s going on in the city?

A shot we took during a weekly office meeting turned out to speak directly to the students audience who had just begun spring break. It received 150 Facebook likes and 60 Instagram likes within an hour. What was the message? “All quiet on the #usfca spring break home front.” Simple as that.

 

How to Greet a Lady

Nobody at USF will have missed the fact that Daw Aung San Suu Kyi visited San Francisco in September and met with the Burmese Community at the University of San Francisco.  Of course, the limited number of tickets available to USF was not nearly enough to cover the demand among students, faculty, and staff.

Who wouldn’t want to be greeted like this? One of the photo greetings that welcomed Aung San Suu Kyi to USF on September 29.

In order to give the USF community an opportunity to welcome the Nobel laureate, we asked people to “send your greeting to Aung San Suu Kyi.” Every day for three weeks before the event, we set up the University of San Francisco media backdrop on campus (on Gleeson Plaza or in UC 1st Floor) and asked students, faculty, and staff, to have their photo taken, holding one of Suu Kyi’s quotes. We had prepared some 20 yellow signs with hand-written quotes to choose from.

One of 277 students, faculty, and staff, who posed for Kevin to have their photo taken.

All photos were posted the same day in a photo album on the USF Facebook page, and the three people posing in the photos with the most likes won tickets to attend the event. As you can expect with a campus community that is so interested in social justice and international issues, the campaign was quite popular.

By the morning Suu Kyi was on campus, we had taken 277 photos and gathered a total of 5,542 likes and 232 comments.

A smiling Daw Aung San Suu Kyi, with the monitor displaying all the photo greetings in the background.

All the photos were included in a slide show displayed on a monitor in the “green room” where Aung San Suu Kyi prepared for the event and met with special guests. In addition to spreading the news about the upcoming events, the campaign gave the USF community a possibility to greet Suu Kyi, even if the tickets were out of reach.

P.S. The full video of the event is available on the USF YouTube channel:

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