In the course of my studies here, I’ve spent a lot of time in the library. Like many of you, there’s a lot that brings me to this place: a serene place to read, I need to print something, I have some spare time in between classes, or it’s finals week and, as my kitchen can’t get any cleaner, I’ve ran out of excuses not to study. For whatever reason, I find myself swiping my green and yellow ID, and with the opening of the electronic gates that bar the outside world from our library, I enter this versatile building.
Sure, I have a computer; but a lot of the time, I like using the ones in the lab. When I’m at home I’m looking for a reason not to start that paper due in five hours; but in the library, all that disappears. With that, I find relief in starting an assignment on the computer stations in the library where, believe it or not, the ambiance of the experience is about to get even better.
Right now, Client Support Services Director Nikki Williams is about to start a replacement program for the computer labs in the library. The new computers will be virtual machines, or VDI, with 22 inch Lenovo monitors. Each computer will now be fully equipped with Microsoft Office 2010 for Windows to ensure you have the latest tools to help you with your homework needs. There will also be a Lab Manager on-site at all time to assist you with questions you may have.
You may already know that a person from the Help Desk is in the library on nights (currently from 5:00-10:00 pm Monday-Thursday, 5:00-8:00 pm on Friday) and weekends (10:00 am-6:00 pm on Saturday, and Sunday from noon-7:00 pm) to help you with your personal computer issues. Now, there will be someone there during the day, as well. Between the Help Desk and Lab Manager, your tech-needs will be met. Already there are two Help Desk virtuosos available to you every night during regular library hours.Coming soon, there will be a lab technician available from 8:30 am to 10:00 pm, Monday-Thursday, 8:30 am to 8:30 pm on Friday, 10:00 am-6:00 pm on Saturday, and Noon – 7:00 pm on Sunday. Of course, hours are subject to change and you should check the Help Desk Service Hours & Locations webpage to see the most current and up-to-date information. This is the first step of the process and you can look forward to these changes being implemented soon!
Around 75% of the issues the Help Desk staff at LMN deal with everyday can now be solved in the library; even things like registering gaming consoles will be able to be done at your convenience in the library in the near future! Don’t forget, by taking your computer issues to the library, you have ample room to spread out and study or use their computers while you wait. This move will also help ensure both you and your equipment’s security. You won’t have to trek through neighborhood streets in bad weather to register you game console or fix your laptop anymore.
In the next phase, these new computers, which won’t raise the temperature in the room as much and the old ones and will work much faster, will also be arranged to better suit your needs. First, there will be two new computer stations. Also, the tables will be replaced so that each computer is at its own angle to provide better privacy; now people will have to stand directly behind you to see your computer screen. All the wiring for these new stations will be sleek and well-hidden.
The Help Desk was happy to team up with the library for this project and is grateful for all their support. But one other big hero in all this is you! It’s because of your survey comments that these changes were proposed. You spoke, we listened. And we still are listening! Nikki Williams is always asking for input from the USF community. If you have any other thoughts or suggestions, feel free to tweet her @ITSHELPDIRECTOR or e-mail her at email@example.com.